Shipping policy

At GEMATE, we are committed to delivering your order safely and on time.

Order Processing

• All orders are processed within 24–48 business hours after order confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.

Shipping Timeline

• Metro Cities: 3–5 business days.
• Other Locations: 5–7 business days.
• Delivery timelines may vary depending on the customer’s location and courier partner availability.

Shipping Charges

• Prepaid Orders: Free shipping across India.
• Cash on Delivery (COD): Additional COD charges may apply and will be displayed during checkout.

Order Tracking

• Once your order is shipped, you will receive a tracking link via SMS, WhatsApp, or email.

Incorrect Address

• Customers are requested to provide a complete and accurate shipping address along with a valid contact number.
• GEMATE LLP will not be responsible for delays or non-delivery due to incorrect or incomplete address details.

Delayed Shipments

• Delivery may be delayed due to unforeseen circumstances such as weather conditions, natural disasters, strikes, public holidays, or courier operational issues.
• In such cases, we will make every effort to keep customers informed.