Refund policy

At Gemate, we take pride in delivering quality gemstone bracelets. Since these are personal wear accessories, we currently offer replacement only and do not accept returns for change of mind.

Replacement Eligibility

A replacement may be provided if:

• The product is received damaged or defective.
• The wrong product is delivered.

Conditions

• Customers must inform us within 48 hours of delivery.
• An unboxing video or clear photos are required as proof.
• The product must be unused and returned in its original packaging.

Non-Eligible Cases

• Used products.
• Minor colour variations, as natural gemstones may vary in colour, pattern, and texture.
• Size-related concerns, as all our Products are designed in a universal free size to comfortably fit .

Replacement Process

To request a replacement, please contact us at:

Email: gematesupport@gmail.com

Our team will verify your request and, if eligible, arrange a replacement.

Turnaround Time (TAT)

• Return or replacement requests are reviewed within 2–3 business days after receiving all required details.
• Once approved, the replacement will be dispatched or the refund process will be completed within 5–7 business days.

Note

Gemate reserves the right to reject return or replacement requests if sufficient proof is not provided or the product does not meet the eligibility criteria.

If a refund is approved, the eligible amount will be credited to the customer’s Store Wallet within 5–7 business days. The Store Wallet balance can be used for future purchases on www.gemate.in